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Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

Terms and Conditions


Consultation and Suitability of Treatments

All skin treatments require a consultation, if this has not been booked in prior to your treatment your appointment may be changed to consultation to ensure this is carried out. The consultation will take up to 45 minutes for £30 which is none refundable but is redeemable against any treatment purchase. We will assess whether a treatment is suitable for you and discuss how likely it is to be successful. We reserve the right to refuse treatment if the treatment is deemed as not suitable for any reason, not likely to be successful, or if there are concerns regarding patient expectations or patient compliance. Please be aware that individual results for any treatment may vary from person to person and that results are not guaranteed. It is necessary that you follow our guidance on preparation for treatments that require a specific protocol. Failure to follow the preparation protocol may result in cancellation of your treatment to minimise poor results.


Refunds When purchasing packages and courses, If for medical reasons, it is agreed to stop treatments during the course, any refund agreed is calculated by deducting the full price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you and when purchasing packages and courses, the whole amount must be paid for in full before the first treatment. If for medical reasons, it is agreed to stop treatments during the course, All products are none refundable if they are used halfway. To return any items, it must have a closed seal and be exchanged for another product. All courses must be used within the expiration date.


Appointments Any cancellations or changes to appointments must be done 24 hours before your appointment time as you may be charged the amount of treatment booked cost or it may come off your course.


Refer a Friend If you refer a friend- you must have purchased a treatment to gain the benefits of the refer a friend. Once your friend has come into the clinic and paid for a treatment you both will then receive the £10 bonus off each on your next purchase. You must both mention each other's full names, surname and phone numbers as proof of friendship.


Children No children under the age of 16 years are allowed due to Health and Safety with the clinic.


Gift Cards and Vouchers Use of Gift Cards and Gift Vouchers against treatments only not products. They must be used before the expiry date stated on the card/voucher. They are transferable, but not exchangeable for money.


Complaints Refined Glow Aesthetics is committed to treating all its patients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Refined Glow Aesthetics you are entitled to log a complaint. For privacy and data protection reasons, you are required to do this in writing by a signed letter sent by post or a scanned signed letter sent by e-mail from your own account. You will need to send in the complaint letter to: info@refinedglowaesthetics.co.uk You will receive an email within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible. Complaints of a non-medical nature will be handled in their entirety by the Clinic Manager. In the case of a treatment-related complaint, the matter will be discussed with the relevant supporting team. The objective of this is to provide an explanation or a solution to your concerns. Refined Glow Aesthetics aim to provide you with a full written response within 20 working days or where this is not possible, an explanation as to the cause of the delay.  


Liability Refined Glow Aesthetics will not be liable in contract, or otherwise, for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the patient. It is the patient’s responsibility to ensure that he/she provide us with all the relevant medical details and history prior to each treatment. Refined Glow Aesthetics will not be liable for any damage that occurs due to patient’s failure to disclose such details. We are insured to treat patients of 18 years and over. 16 years and over will need parent consent. You may be asked to provide ID to prove your age. If you are not able to prove your age, then treatment may be refused. The patient agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Refined Glow Aesthetics regarding the care of a treated area. Any reactions must be reported to Refined Glow Aesthetics with a follow up appointment. Any corrective work, or any added treatment deemed necessary by the clinician and the patient, is provided at the follow- up appointment. Refined Glow Aesthetics are not responsible for any further claims by the patient in relation to the aesthetic treatment. If the patient has any further queries or complications they agree to contact, and attend, Refined Glow Aesthetics prior to attending any other clinic or healthcare provider.